If I buy the course now when will I get access to it?
If the course is published you will get the access to it right away! Just click on the sign in button at the top of the page and login with the same email address/username and password you created when you signed up. If the course is not yet published, you will get notification and access to it as soon as it will be live.
I'm a beginner. Are these courses right for me?
Absolutely. Our beginner courses are designed to help you learn right from the beginning. When you're ready you can progress to more advanced courses.
I am unable to log in to my account.
There are few options to help you if you can't login on to your account. As a first step, check if you are using correct email address and if it's spelled correctly. If you forgot your password you can reset it by going to https://www.cyclemaintenanceacademy.com, clicking Sign in and then selecting Forgot my password. After inputting your email address and selecting Forgot my password, you will receive an email with a link to reset your password. This email can take up to 5-10 minutes to be received. Note that if you click Forgot my password many times, multiple emails will be sent and only the reset link in the most recent email will work. If you get an error when you click the reset link that says Error: reset token failed, this is usually because you clicked Forgot my password many times and are attempting to use an old link. It can also happen if you click on a link that is over 6 hours old.
Can I access the course from any computer or device?
Yes, simply login and start learning anytime, anywhere, from any type of device.
Can I watch lessons offline?
Unfortunately not. To watch lessons you must be connected to the Internet.
I work weekdays, during the day. Can I access my course in the evening or at the weekend?
The great thing about our online platform is that you can access courses any day of the week, day or night. Courses are self-paced and you can work according to your own timetable. The online classroom will be open and accessible 24 hours a day--every day of the week.
Is there an instructor available to answer questions?
Yes, of course. One of our instructors is available to assist you if you need more help and you can join discussions in each lesson by leaving a post or replying to a thread to join the conversation. Please note that our instructors are not tutors and they do not provide tutoring services. For online learning to work, you must be an independent, self-paced (and self-disciplined) learner.
Do I get a certificate at course completion?
Yes, you will receive an online CMA Certificate at successful completion. Unfortunately, at this moment we do not provide any hard copy delivery services.
I'm having trouble viewing videos.
Often, this issue is caused by a browser problem on the student's computer. We recommend that you check that your internet browser is up to date. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point. Clear cache and restart the browser. Also check if you’re using the newest version of the browser. Try a different browser (we like Google Chrome). Try an Incognito / Private Window (this will rule out an issue with browser extensions). Restart the device (it's a cliche but it works!). If possible, try a different device! If possible, try a different internet connection! School and/or corporate firewalls occasionally block our video provider.